The Salesforce Certified Service Cloud Consultant credential is designed for those who have experience implementing Service Cloud solutions in a customer-facing role. Candidates should be able to successfully design and implement Service Cloud solutions that meet customer business requirements, are maintainable and scalable, and contribute to long-term customer success.
Here are some examples of the concepts you should understand to pass the exam:
- Design contact center solutions that make use of cases, knowledge base, and portals
- Design interaction channels and build interfaces to maximize agent productivity
- Manage data and design analytics that track key industry metrics
Exams
All proctored Salesforce certification exams can be scheduled as an onsite or online exam.
Quick facts about the exam:
- 60 multiple-choice questions
- 105 minutes allotted to complete the exam
- 68% is the passing score
- Registration fee is USD 200
- Retake fee is USD 100
- No hard-copy or online materials may be referenced during the exam
- Available in English, Spanish, and Brazilian Portuguese, additional details here
- Prerequisite: Current status as a Salesforce Certified Administrator
- A full exam outline, recommended online training, and reference materials are available in the Exam Guide