Installing and Configuring Cisco SUBE/Gateways (ICCC)

Module 0: Introduction

• Module Introduction
  • Topic List
• Lesson 1: Introductions
  • Topic List
  • Learner Skills and Knowledge
  • Couse Goals
  • WebEx Basics
  • General Administration
  • Introductions
• Lesson 2: SIP Trunking
  • SIP Trunking Overcomes TDM Barriers
  • Why does an enterprise need an SBC?
  • Primary CUBE Differentiators (1)
• Module Summary

Module 1: Introduction to Voice Gateways

• Module Introduction
  • Topic List
• Lesson 1: Gateways
  • PSTN Access Methods
  • TDM Gateway vs. Cisco UBE
• Gateway Functionality (1)
• VoIP Signaling Protocols (1)
• Gateway Deployment Example
• Cisco Unified Communications Deployment Models
  • Single-Site Deployment (1)
  • Multisite WAN with Centralized Call Processing (1)
  • Multisite WAN with Distributed Call Processing (1)
  • Gateway Hardware Platforms
    • Cisco 4000 Series ISR Portfolio
    • Gateway Hardware - Voice Gateways
    • Voice Gateway Overview
    • Voice Gateway Call Legs
  • Cisco Unified Border Element
  • Summary
• Lesson 2: Gateway Call Routing Components
  • Inbound and Outbound Dial Peers
    • Most Prevalent Dial-Peer Types
    • POTS and VoIP Dial Peers
    • VoIP Dial Peers
    • VoIP Dial Peer Examples
  • IP and Call Routing Comparison
  • Call Routing
  • Call Legs (1)
• Lesson 3: Dial Peer Matching
  • Use of String Matching
  • String-Matching Characters
  • Number-Matching Examples
  • Matching Inbound Dial Peers (1)
  • Matching Outbound Dial Peers (1)
  • Summary
• Lesson 4: Introduction to Voice Gateways
  • Verifying Voice Ports (1)
  • Voice Codecs (1)
  • Voice Codec Packet Rates and Payload Sizes
  • Voice Quality Evaluation
  • Codec Quality
  • Evaluating Overhead (1)
  • Per-Call Bandwidth Using Common Codecs
• Lesson 5: Digital Signal Processors
  • Digital Signal Processors (1)
  • DSP Modules
  • DSP Module Comparison
• Lesson 6: Codec Complexity
  • Codec Complexity (1)
  • Packet Voice DSP Module Conferencing
• Lesson 7: Configuring DSPs
  • Configuring DSPs for Voice Termination (1)
  • Codec Complexity Configuration
  • Configuring DSP Resources for Transcoding, Conferencing, and MTP (1)
  • Transcoding and Conferencing Example
  • Verifying DSPs (1)
  • Summary
• Module Summary

Module 2: Gateway Dial Plans

• Module Introduction
  • Topic List
• Lesson 1: VoIP Overview
  • VoIP and Traditional Telephony Comparison
    • VoIP Components
    • VoIP Media Transmission Overview
  • Real-Time Transport Protocol
    • Real-Time Transport Control Protocol
    • Secure RTP
  • VoIP Media Considerations
  • Voice Activity Detection Overview
• Lesson 2: SIP Signaling Protocol
  • SIP Architecture Overview
    • SIP Signaling
    • SIP Architecture Components
    • SIP Servers
    • SIP Architecture Examples
    • SIP Direct Call Flows
• Lesson 3: SIP Addressing
  • SIP Address Types
  • Address Registration
  • Address Resolution
• Lesson 4: Codecs in SIP
  • Session Description Protocol
    • SDP Examples
    • Delayed Offer
    • Early Offer
    • Early Media (1)
• Lesson 5: Configuring Basic SIP
  • Basic SIP Configuration Overview
    • User Agent Configuration
    • Dial Peer Configuration
    • Basic SIP Configuration Example
• Lesson 6: Configuring SIP ISDN Support
  • SIP SRTP Support Overview
    • SIPS Global and Dial Peer Commands
    • SRTP Global and Dial Peer Commands
    • SIPS and SRTP Configuration Example
• Lesson 7: Customizing SIP Gateways
  • SIP Gateways Tuning Overview
    • SIP Transport
    • SIP Source IP Address and UA Timers
    • SIP UA Timers
    • SIP Early Media
  • Gateway-to-Gateway Configuration Example
  • UA Example
• Lesson 8: Verifying SIP Gateways
  • show sip-ua Command Overview
    • SIP-UA General Verification
    • SIP-UA Registration Status and Timers
    • SIP-UA Call Information
  • SIP Debugging Overview
  • Examining the INVITE Message
  • Examining the 200 OK Message
  • Examining the BYE Message
• Lesson 9: Audio Clarity Requirements
  • Audio Clarity Factors
  • Delay Sources
  • Delay Types
  • Acceptable Delay (G.114)
  • Jitter
  • Packet Loss
  • Summary of QoS Objectives
• Module Summary

Module 3: Cisco Unified Communication Manager (CUCM)

• Module Introduction
  • Topic List
• Lesson 1: Configuring CUCM for Gateways and Trunks
  • Check CUCM Version
  • Cisco UCM Audio Codec Preference List (1)
    • Audio Codec Preference List - Copy Existing
    • Audio Codec Preference List - New List
    • Audio Codec Preference List - Name and Order
• Cisco UCM Region Configuration
• Region Configuration - Region Relationships
• Device Pool Configuration - Add New Device Pool (1)
• Annunciator Configuration
• Conference Bridge Configuration
• Media Termination Point Configuration
• Music on Hold Server Configuration
  • Music on Hold Service (IP Voice Media Streaming App) Parameter Settings (1)
  • Music on Hold Service (Duplex Streaming) Parameter Settings
  • Media Resource Group Configuration (1)
    • Media Resource Group List Configuration
• Lesson 2: SIP Trunk Configuration
  • SIP Trunk Security Profile Configuration (1)
• SIP Profile Configuration (1)
• SIP Trunk to Cisco CUBE Configuration (1)
• Reset SIP Trunks
• Path Selection Configuration Elements in Cisco Unified Communications Manager
• Create Route Pattern to get to the CUBE
• Module Summary

Module 4: Configuring Cisco Unified Border Element (CUBE)

• Module Introduction
  • Topic List
• Lesson 1: What Does a Session Border Controller (SBC) Do?
  • What Is Driving SBC Adoption?
  • CUBE’s Primary Strategic Differentiators
  • Cisco Unified Border Element – Router Integration
  • CUBE Offers Architectural Choice and Flexibility
  • CUBE Is Scalable
  • CUBE Is Robust and Reliable
  • CUBE Session Capacity Summary
  • CUBE Interoperability
  • CUBE Is Easy to Monitor and Manage
  • SIP Trunking to Cisco WebEx
  • Using CUBE in Your Contact Center Environment
  • CUBE Licensing (1)
  • Cisco Session Management & CUBE
  • CUBE/vCUBE Deployment Scenarios
  • The Centralized Model
  • The Distributed Model
  • The Hybrid Model
• Lesson 2: CUBE Call Flow
  • CUBE Call Processing
  • Cisco Unified Border Element Basic Call Flow
  • Transitioning to Centralized SIP Trunking...
  • Steps to transitioning...
    • Step 1: Configure CUCM to route calls to the edge SBC
    • Step 2: Get details from SIP Trunk provider
    • Step 3: Enable CUBE Application on Cisco routers
    • Step 4: Configure Call routing on CUBE
• WAN Dial-Peer Configuration
• LAN Dial-Peer Configuration
• Lesson 3: CUBE Dial-Peers Call Routing
  • Understanding Dial-Peer Matching Techniques
  • Understanding Inbound Dial-Peer Matching Techniques (1)
  • Understanding Outbound Dial-Peer Matching Techniques (1)
• Lesson 4: CUBE Advanced Call Routing
  • Additional Headers for Outbound Dial-Peer Matching
  • Introducing Outbound Dial-peer Provision Policy
  • Dial-peer Provision Policy Configuration (1)
  • Dial-peer Provision Policy Example – Match on FROM (1)
  • Destination Dial-peer Group
  • Destination Dial-peer Group Configuration
  • Destination Server Group
  • Multiple Destination-Patterns Under Same
  • Multiple Incoming Patterns Under Same
• Lesson 5: Media Manipulation
  • Audio Transcoding and Transrating
  • Configuration for SCCP based Transcoding
  • Configuration for LTI based Transcoding
• Lesson 6: External/PSTN Call Recording
  • External/PSTN Call Recording Options
  • CUBE Controlled Recording Option – Media Forking
  • Audio only Media Forking for an Audio/Video Call
  • CUBE Controlled Recording Option – SIPREC
• Lesson 7: Call Admission Control
  • Call Admission Control Based on Total Calls, CPU and Memory usage (1)
  • Call Admission Control at the edge
  • Call Admission Control based on Call spikes (1)
  • Call Admission Control based on Bandwidth
• Lesson 8: Multiple Non-Authenticated SIP Trunks on a CUBE
  • Non-Authenticated SIP Trunking to more than one Service Provider
• Lesson 9: Multiple Authenticated/Registered SIP Trunks on a CUBE
  • Multiple Instances of SIP-UA on a CUBE
  • Introducing Tenants on CUBE
  • “Voice class Tenant” Overview
  • Authenticating Multiple trunks with same Realm
  • Configuring Voice Class Tenant
• Module Summary

Module 5: Configuring High Availability

• Module Introduction
  • Topic List
• Lesson 1: High Availability
  • CUBE High Availability Options
    • CUBE HA Design Considerations on ISR-G2 for Box-to-Box Redundancy (1)
• CUBE Configuration on ISR-G2 Box-to-Box Redundancy (1)
• CUBE HA Design Considerations on ASR1K/ISR-4K/vCUBE for Box-to-Box Redundancy (1)
• CUBE Configuration on ASR1K-ISR-4K/vCUBE Box-to-Box Redundancy (1)
• Additional Supported Options for CUBE HA
• ASR B2B Redundancy: PROTECTED MODE
• CUBE SIP Trunk Monitoring with OOD Options Message (1)
• OOD Options Ping Keepalive Enhancement (1)
• SIP Trunk to TDM PSTN Failover
• Lesson 2: MMoH
  • Multicast MoH to Unicast MoH Conversion- CUBE
• Module Summary

Module 6: Security

• Module Introduction
  • Topic List
• Lesson 1: CUBE Security
  • Five Layers of Security in CUBE
  • Cube Security Best Practices Summary
  • Topology/Addressing Hiding
  • SIP Trunk to ITSP
  • IP Trust List for Signaling
  • Toll Fraud Mitigation
  • Configure Call Routing on CUBE
• Understanding Dial-Peer Matching Techniques: LAN & WAN Dial-Peers
• WAN Dial-Peer Configuration
• LAN Dial-Peer Configuration
• ACLS Applied on WAN Interfaces
  • SIP Listening Port Protection
  • Close Unused Session Transport Mechanisms
• NBAR to Protect Against SIP Flooding and UDP Attacks at Opened RTP Ports
• Firewall: General Guidelines
  • CUBE Firewall Deployment Scenarios
• Lesson 2: SIP TLS Support with SRTP
  • Secure SIP
  • SRTP Passthrough Configuration (Unsupported Crypto Suites)
• SIP TLS/SRTP Support for Microsoft Skype for Business (Lync) Interop
• Module Summary

Module 7: Monitoring and Troubleshooting

• Module Introduction
  • Topic List
• Lesson 1: Monitoring and Troubleshooting Cisco Cube
  • Dialed Number Analyzer (DNA) for CUBE
• Input Option - Calling/Called Number (1)
• Input Option- SIP Message (1)
• Lesson 2: SIP Profile Test Tool
  • SIP Profile Test Tool (1)
  • CUBE Monitoring
  • Prime Collaboration (1)
    • Prime Collaboration- Assurance (1)
    • Prime Collaboration- Analytics (1)
• Lesson 3: Troubleshooting
  • Troubleshooting of Calls
    • CUBE Debugging
    • SIP Debug (1)
    • CUBE Per-Call Debugging (PCD) (1)
• IOS Embedded Packet Capture on ISR-G2 (1)
  • Pcap
  • Export pcap
  • Call Setup Failure
    • IOS Command Output after Outbound Call
    • IOS Command Output after Inbound Call Attempt
  • Debug ccsip message
    • debug voip ccapi inout
    • debug ccsip transport debug ip tcp transaction debug crypto pki
    • Troubleshooting (1)
    • Verifying Certificates
• Lesson 4: Serviceability
  • New CUBE Serviceability Features
  • Call History Stats- Graphical or Tabular Form
• Total Number of Active Concurrent Calls
• Debugging Made Easier (1)
• Module Summary