Course Overview
Attend Performance Analytics Fundamentals to learn best practices for using and administering the premium ServiceNow Performance Analytics application. During this two-day interactive training course, attendees will learn best practices for using and administering the premium ServiceNow Performance Analytics application.
Course Content
A combination of course content and lab work helps attendees learn to:
- Use Performance Analytics Visualizations including: Scorecards, Dashboards, Time Series, Targets, and Forecasts
- Explore the Performance Analytics data structure
- Manage Performance Analytics Roles
- Generate Automated Indicators
- Create Manual Indicators and populate Scoresheets
- Build Formula Indicators
- Construct Breakdowns, Elements Filters, and Bucket Groups
- Set up Data Collector Jobs
- Work with Dashboards and Widgets
Who should attend
This course is designed for ServiceNow administrators.
Certifications
This course is part of the following Certifications:
Prerequisites
Attendees should have completed the ServiceNow Fundamentals course and have some experience with ServiceNow; advanced experience is not necessary.
Course Objectives
Best practices for using and administering the premium ServiceNow Performance Analytics application