Course Overview
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in timezones throughout the world. The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. You will also receive your very own sandbox instance for the duration of class to practice lessons learned through a variety of hands-on lab exercises.
An exam voucher is included in the course price.
Who should attend
This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.
Certifications
This course is part of the following Certifications:
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Event Management
- Certified Technical Architect
- Certified Implementation Specialist – Discovery
- Certified Master Architect
- Certified Implementation Specialist – Software Asset Management
- Certified Implementation Specialist – Application Portfolio Management
- Certified Implementation Specialist – Hardware Asset Management
- Certified Implementation Specialist – Project Portfolio Management
- Certified Implementation Specialist – Vendor Risk Management
- Certified Implementation Specialist – Service Provider
- Certified Implementation Specialist – Risk and Compliance
- Certified Implementation Specialist – Vulnerability Response
- Certified Implementation Specialist – Field Service Management
- Certified Implementation Specialist – Security Incident Response
- Certified Implementation Specialist – Human Resources
- Certified Implementation Specialist – IT Service Management
- Certified Implementation Specialist – Customer Service Management
- Certified Implementation Specialist – Cloud Provisioning and Governance
- Certified System Administrator
Prerequisites
It is critical you are familiar with ServiceNow platform basics, terminology, and how to navigate around in the system prior to attending System Administration Fundamentals. These concepts are taught in our flagship Welcome to ServiceNow course.
Course Objectives
Upon completion of this course, attendees will be able to:
- Configure applications and modules
- Build 'Self-Service' experiences
- Setup notifications
- Create reports/dashboards
- Manage data
- Enable productivity
- Maintain an instance
- Enhance an instance
- Package enhancements for testing