Course Overview
ServiceNow Administration Fundamentals is a three-day course taught both as Instructor-Led Training (ILT) and Virtual Instructor-Led Training (VILT) in time zones throughout the world.
The course offers robust lessons, group discussions, and reviews of real world system administration scenarios. You will also receive your very own sandbox instance for the duration of class to practice lessons learned through a variety of hands-on lab exercises to establish and build upon common concepts and skills.
An exam voucher is included in the course price.
Course Content
- Locate and download class resources
- Review the overall class scenario
- Explore the ServiceNow Platform
- Gain functional awareness and configuration of applications including ITSM, Service Operations Workspace, and Employee Center
Who should attend
This course is designed to be the introduction-to-intermediate point for those performing ServiceNow System Administration responsibilities within an organization.
Certifications
This course is part of the following Certifications:
- Certified Implementation Specialist – Security Incident Response
- Certified Implementation Specialist – Human Resources
- Certified Implementation Specialist – IT Service Management
- Certified Implementation Specialist – Customer Service Management
- Certified Implementation Specialist – Cloud Provisioning and Governance
- Certified System Administrator
- Certified Implementation Specialist – Service Mapping
- Certified Implementation Specialist – Event Management
- Certified Technical Architect
- Certified Implementation Specialist – Discovery
- Certified Master Architect
- Certified Implementation Specialist – Software Asset Management
- Certified Implementation Specialist – Application Portfolio Management
- Certified Implementation Specialist – Hardware Asset Management
- Certified Implementation Specialist – Project Portfolio Management
- Certified Implementation Specialist – Vendor Risk Management
- Certified Implementation Specialist – Service Provider
- Certified Implementation Specialist – Risk and Compliance
- Certified Implementation Specialist – Vulnerability Response
- Certified Implementation Specialist – Field Service Management
Prerequisites
This class is for people, who will be configuring the ServiceNow platform.
This course is not designed for people who will be creating and working tickets for their IT, HR, Field Service, or other jobs. If you are interested in learning more about using ServiceNow in your job, sign up for the free course - Welcome to ServiceNow
Course Objectives
Upon completion of this course, attendees will be able to:
- Gain functional awareness of base systems applications and modules
- Configure applications and modules
- Configure Self-Service
- Enable productivity
- Maintain an instance
- Enhance an instance
- Package enhancements for testing