Course Overview
AI-powered automation is transforming business operations, making processes faster, smarter, and more efficient. This expert-led course gives you the skills to identify where AI can streamline workflows, enhance decision-making, and improve customer interactions - without needing a technical background. Through a mix of hands-on exercises and real-world case studies, you will work with AI tools that simplify repetitive tasks, provide predictive insights, and optimize business operations. You'll also explore how to assess automation opportunities, implement AI-driven workflows, and use AI-powered analytics to make more informed decisions.
Designed for business professionals, managers, and decision-makers, this course is built for those who want to apply AI solutions in practical, results-driven ways. Whether you're improving operations, refining customer engagement, or strengthening financial strategies, you will gain hands-on experience with AI automation in a business-friendly environment. With expert guidance and interactive sessions, you'll leave with actionable strategies to integrate AI into your organization, reduce manual work, and drive smarter business outcomes.
Throughout the course, you’ll have the opportunity to work with real-world data and use popular AI and machine learning tools to gain hands-on experience with the technology. The hands-on labs are designed to give non-technical and non-developer participants practical experience working with AI and machine learning tools, using interactive tools that do not require programming experience or technical knowledge. The labs will use real-world data examples that are relevant to the participants' industries or areas of interest.
By the end of the course, you’ll be conversant in core terms, and will have developed a situational awareness and capability for finding opportunities for automation and will be able to create a personal action plan for engaging in intelligent automation.
NOTE: This course is geared for applying these skills to general business. Variations of this course are available for specific industries, such as finance, healthcare and others. Please inquire for additional information.
Who should attend
This introductory-level course is designed for business professionals new to AI, giving you a clear, practical understanding of how AI-driven automation can improve efficiency and decision-making in any industry. No technical background needed - just an interest in using AI to streamline your work. Ideal participants include operations managers, business analysts, project managers, customer experience leaders, finance professionals, and executives looking to integrate AI into their workflows.
Prerequisites
To get the most out of this course, you don't need a technical background! Just a curiosity about AI and how it can improve business operations.
To help you feel prepared, here are three key skills that will set you up for success:
- Basic Business Process Understanding. Familiarity with how workflows and decision-making processes function in your role or industry will help you spot opportunities for AI automation.
- Comfort with Digital Tools. Experience using business software, dashboards, or automation platforms (such as CRM systems or spreadsheets) will make it easier to explore AI-powered solutions.
- Analytical Thinking. The ability to assess challenges, recognize patterns, and evaluate potential improvements will help you apply AI automation effectively to real business problems.
Course Objectives
This course is designed to give business professionals the practical skills to confidently explore and apply AI-powered automation in their daily work. By the end of the session, you'll be able to recognize opportunities for AI, work hands-on with automation tools, and make informed decisions about integrating AI into your business - all without needing a technical background.
Throughout the course you will learn how to:
- Identify Opportunities for AI Automation - Learn how to recognize tasks and processes in your business that can be streamlined with AI to improve efficiency and decision-making.
- Work with AI-Driven Automation Tools - Develop hands-on skills in using AI-powered automation to simplify workflows, reduce manual work, and enhance productivity.
- Use AI to Support Smarter Decision-Making - Learn how AI can help analyze trends, predict outcomes, and provide real-time insights to improve business strategies.
- Navigate AI Risks and Ethics - Understand key considerations like bias, data privacy, and responsible AI use to ensure ethical and compliant AI adoption.
- Integrate AI into Everyday Business Operations - Gain practical experience applying AI solutions to improve customer interactions, operations, and business performance.
Follow On Courses
Outline: Streamline, Optimize, Succeed! AI & AIOps Automation Basics for Non-Technical Business Users (TTAI2105)
Day 1: Understanding AI and AIOps for Business Impact
1. AI & Automation - What Every Business Leader Needs to Know
- Explore what AI-powered automation is, why it matters for business, and how organizations are already using it to optimize operations.
- The new era of AI-powered automation
- Understanding AIOps (AI for IT & Business Operations)
- How AI is transforming industries today (real-world examples)
- Explore AI-powered business workflows
2. Business Use Cases - Where AI Automation Works Best
Explore the most impactful ways AI is streamlining business operations, from customer service to finance, sales, and supply chain management.
- Customer Experience: AI chatbots, sentiment analysis, automated support
- Operations & Supply Chain: Demand forecasting, inventory automation
- Sales & Marketing: Lead scoring, customer segmentation, personalization
- Finance & Compliance: Fraud detection, risk assessment
- Mapping AI to Your Business Challenges
3. How AI Tools Works (Without the Tech Overload)
Get a behind-the-scenes look at how AI-powered tools make business decisions - without getting stuck in the technical weeds.
- AI models vs. rule-based automation
- How AI tools learn and improve
- No-code AI platforms: Microsoft Copilot, ChatGPT, AI-driven dashboards
- Exploring an AI automation tool (drag-and-drop workflow)
4. AI Ops for Business Decision-Makers
Learn how business leaders can successfully integrate AI into workflows while balancing human oversight and strategic decision-making.
- Managing AI adoption in the enterprise
- The role of human oversight in AI automation
- Case study: Companies successfully using AI for automation
- AI adoption challenges and solutions
Day 2: Implementing AI Ops & Automation in Your Organization
5. Responsible AI - Ethics, Risks, and Business Considerations
Understand the ethical challenges of AI, including bias, security risks, and compliance, and how to navigate them in your organization.
- Bias & fairness in AI decision-making
- Data security & privacy laws (GDPR, CCPA)
- AI transparency & explainability
- Identifying AI risk in real-world scenarios
6. No-Code AI Automation for Business Workflows
Discover how to build AI-powered business workflows using simple, no-code tools - without needing an IT degree.
- Overview of AI automation platforms
- Building AI-powered workflows (without coding)
- Hands-on Lab: Creating an AI automation workflow in a business tool
7. AI-Driven Decision-Making & Predictive Insights
Learn how AI can enhance business intelligence by predicting trends, analyzing data, and providing real-time insights for smarter decisions.
- AI in business intelligence: How AI analyzes trends & predicts outcomes
- AI dashboards & analytics (Power BI, Tableau AI, Google Looker)
- AI for real-time business monitoring & anomaly detection
- Using AI-powered dashboards to extract key business insights
8. Future-Proofing Your Organization with AI & AIOps
Look ahead at emerging AI trends and explore how AI copilots and automation tools will reshape business operations in the next five years.
- AI-driven workflow optimization & automation trends
- The rise of AI copilots & assistants: How to integrate them in workflows
- Beyond today: Emerging AI technologies that will reshape business ops
- Exploring AI-enhanced business processes